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Privacy Policy

This Privacy Policy explains how information about you is collected, used, and disclosed by Bitsane Limited ("Bitsane", "we" or "us"). This Privacy Policy applies to information we collect when you use our website and other online products and services that link to this Privacy Policy (collectively, the "Services").

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy

Bitsane and its affiliates are committed to protecting and respecting your privacy. The purpose of this Privacy Policy is to describe:

  • The types of Personal Information we collect and how it may be used;
  • Our use of cookies and similar technology;
  • How and why we may disclose your Personal Information to third parties;
  • The transfer of your Personal Information within and outside of the European Economic Area (“EEA”);
  • Your right to access, correct, update, and delete your Personal Information;
  • The security measures we use to protect and prevent the loss, misuse, or alteration of Personal Information;
  • Bitsane’s retention of your Personal Information.

Collection of information

Information You Provide to Us

We collect information you provide directly to us. The types of information we may collect include your name, social security number or other government ID number, date of birth, email address, postal address, phone number, certain virtual currency information, and any other information you choose to provide.

Information We Collect Automatically When You Use the Services

When you access or use our Services, we automatically collect information about you, including:

  • Log Information : We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
  • Device Information : We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
  • Exchange information: we collect information about the exchange transactions you complete on the Bitsane website, including the amount of virtual currency associated with an exchange transaction, the types of exchanges executed, and other transaction information.

Information Collected by Cookies and Other Tracking Technologies

We and our service providers may use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits, manage the registration process for accounts, remember your site preferences, retain certain information to process orders for exchange transactions, and retain information to provide you with support. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources

We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may collect information about you from third parties, including but not limited to social media platforms and publicly available sources.

Usage of information

  • Process your Bitsane transactions. We will process your Personal Information only for the purpose(s) for which it has been provided to us.
  • Personalise your Bitsane Services experience.
  • Analyse Bitsane Site usage, and improve our Site and Site offerings.
  • Help us respond to your customer service requests and support needs.
  • Contact you about Bitsane Services. The email address you provide may be used to communicate information and updates related to your use of the Bitsane Services. We may also occasionally communicate company news, updates, promotions, and related information relating to similar products and services provided by Bitsane.
  • Establish and maintain a responsible commercial relationship with you.
  • Inform you about trading and financing features.
  • Provide information to you about developments and new products, including changes and enhancements to the Site.
  • Develop, enhance, and market products and services, and provide products and services to you;
  • Process billing and collection of any fees.
  • Deliver products and services to you.
  • Provide you with news and other matters of general interest to you as a Bitsane customer, etc.

Sharing of information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation.
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Bitsane or others.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Protecting Your Personal Information

This Privacy Policy and the use of your Personal Information only applies to the information you provide. You are cautioned that if you disclose Personal Information or personally sensitive data through use of the Internet, such as through chat rooms, communities, bulletin boards, or other public online forums, this information may be collected and used by other persons or companies over which Bitsane has no control. It is your responsibility to review the privacy statements, policies, terms, and conditions of any person or company to whom you choose to link or with whom you choose to contract. Bitsane is not responsible for the privacy statements, policies, terms, conditions, or other content of any website not owned or managed by Bitsane.

Personal data provision and modification

The personal data owner has the right to request personal data stored by Bitsane, learn how it is processed and request to submit such data to personal data owner. The data can be provided free of charge once per calendar year.

The personal data owner has the right to request the modification of his/her personal data stored by Bitsane free of charge.

Request for provision of currently stored personal data by personal data owner or request for modification of such personal data can be done only via support ticket submission.

Consent withdrawal

You can withdraw your consent for personal data processing and receiving newsletters and special promotional emails from Bitsane.com at any time by sending a withdrawal notice to our Support Team by filing a support request. If you decline or withdraw consent for personal data processing, Bitsane may no longer provide you any services and will lead to account deletion.or submit a ticket

Questions and Contact Information

If you have any questions relating to these Privacy Policy, your rights and obligations arising from these Privacy Policy and/or your use of the Site and the Service, your Account, or any other matter, please contact support@bitsane.com or submit a ticket via our support system.

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