XRP/BTC
0.00002943
0.00000013 (0.44%)
0.00002886  0.00003015
52963.09526357 XRP
ETH/EUR
286.000
4.958 (1.73%)
281.042  286.000
25.26673681 ETH
DASH/BTC
0.05769523
0.00127740 (2.21%)
0.05769523  0.05910445
15.00533561 DASH
XRP/BCH
0.00019000
0.00001912 (10.06%)
0.00017088  0.00020252
13218.43926357 XRP
ETH/BTC
0.04412825
0.00132801 (3.00%)
0.04279101  0.04472154
8.91573609 ETH
BCH/EUR
1020.000
60.426 (5.92%)
1020.000  1080.427
1.90521482 BCH

FAQ

1. What is Bitsane?

Bitsane provides an online tool (the 'Platform') that allows users to freely trade between a number of different virtual currencies ('Cryptocurrency') and fiat (USD and EUR).

2.What is Bitcoin?

Bitcoin is a cryptocurrency and a digital payment system. The system is peer-to-peer, and transactions take place between users directly, without an intermediary. Bitcoin is used for secure, fast and low-cost payments and works without a central repository or single administrator.

3. How to start?

Please go to Sign up page. Complete the form, then click ‘Create an account’ button and check your email in a few minutes. Click the activation link. Welcome to Bitsane!

4. What currencies can I trade?

You can trade Euro, US dollar, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Iconomi, Dash and Ripple.

5. How to buy cryptocurrency?

After you have deposited funds to your Bitsane wallet go to Exchange page. Choose the currency pair, the order type you would like to make and its size, press 'Buy'.

6. How to sell cryptocurrency?

After you have deposited funds to your Bitsane wallet go to Exchange page. Choose the currency pair, the order type you would like to make and its size, press 'Sell'.

7. How much does Bitsane charge in trading fees?

You can find the necessary information about our fees here.

8. Do you offer special accounts for businesses or high volume individual traders?

Yes we do! Please contact Bitsane Support Team at support@bitsane.com in order to receive more information.

9. Is it possible to deposit money using the european SEPA-System?

Yes, it is possible to make a deposit using SEPA. You need to specify the number of the invoice in the ‘Reference id’ field.

10. How to deposit fiat?

If you choose 'wire':

If you want to use 'Wire' method your account must be verified. Enter the amount of Euro or US dollar you would like to deposit, choose the payment method (Wire) and press the 'proceed' button. You will be redirected to Invoice page. The created invoice contains all the necessary information for a bank transfer.The deposit transaction may take some time. You are free to use your online banking to deposit Euro and US dollar, or visit your bank office and follow the given instructions.

If you choose OKPAY:

If you choose Okpay, you will be redirected to Okpay page. Feel free to follow the given instructions. Using Okpay does not require account verification.

If you choose ADVCASH:

If you choose Advcash, you will be redirected to Advcash page. Feel free to follow the given instructions. Using Advcash does not require account verification.

11. How to deposit cryptocurrency?

Go to ‘Balances’ → ‘Wallets’. Choose the currency you would like to deposit, press 'Deposit' on chosen currency. Your deposit address will be generated automatically. Copy the generated address by pressing 'copy to clipboard', launch your desktop wallet (or else) paste the generated address and complete the transaction. Confirmation may take about 30 minutes and the deposited amount will be displayed on your balance.

12. How to withdraw fiat currency?

If you choose 'wire':

Enter the amount of Euro or US dollar you would like to withdraw, choose the payment method and press the 'proceed' button. Specify your individual bank account information.

Please note that there is no option to process payments from third parties on behalf of our clients at the moment. It means that we can not accept transactions from other people and companies, sent to your account. You should make deposits personally via Advcash, OKPAY or bank wire.

If you choose OKPAY:

Enter the amount of Euro or US dollar you would like to withdraw, choose the payment method and press the 'proceed' button. Specify the recipient (email or Okpay wallet ID). Withdrawal transaction occurs instantly.

If you choose ADVCASH:

Enter the amount of Euro or US dollar you would like to withdraw, choose the payment method and press the 'proceed' button. Specify the recipient (email or Advcash wallet ID). Withdrawal transaction occurs instantly.

13. How to withdraw cryptocurrency?

Go to Balances → Wallets. Choose the currency you would like to withdraw, press ‘Withdrawal’ on chosen currency. Then enter the amount of chosen currency and address where you would like to withdraw your money, press the 'proceed' button to finish your withdrawal. Transaction may take some time.

14. How long does deposit/withdrawal usually take?

Deposit/withdrawal of the crypto currency usually takes up to 30 minutes. SEPA deposit/withdrawal usually takes up to 4 business days and it depends heavily on the time of a day you start your transfer. SWIFT deposit/withdrawal usually takes up to 5 business days.

15. Can I use my credit/debit card to make a deposit?

Unfortunately, our system does not support Credit/Debit card transactions yet, this option may be added in the future.You can still use bank transfer, Okpay or Advcash.

16. How long does it take to get verified?

Our compliance team strives to process all the verification requests as soon as possible. Due to the rapid growth of Bitsane customer base and the need to check all documents manually, verification of your account may take slightly longer than usual. Your patience is greatly appreciated. We are doing our best to meet your expectations. Estimated verification time is up to 24 hours. Do not hesitate to contact our support team if you did not receive any feedback within 72 hours.

17. Does the Bitsane offer an affiliate program?

Visit your Profile → ‘Affiliates’ page to see your personal referral link. When someone opens a new Bitsane account using your referral link, he(she) will automatically become your referral.

We offer the following incentive bonus programs for you to consider:

  • 1 EUR for each deposit your referral makes equal or exceeding EUR 100 (one time for each referral)
  • 10 EUR for each deposit your referral makes equal or exceeding EUR 10,000 (one time for each referral)
  • 20% commission on all transaction fees your referral generates

18. What do I need to fill in the "ID number" field?

In the "ID number" field you need to specify the number of the document used for verification.

19. What kind of documents should I upload when I use USD bank wire?

You may upload salary papers, tax return or any other relevant documents. Any signed document from your current workplace proving that the funds you are depositing have a legal source. You may also upload bank statements proving that you have personal savings to make a deposit.

20. Deposit and withdrawal limits.

The limit for withdrawals and deposits of fiat is 10000 per transaction if your account is not verified. After verifying your account your limit will grow up to 50000 per transaction.

Please note, there is no possibility to use wire deposits/withdrawals for unverified users.

21. Where can I upload my documents for verification?

In order for the ‘Upload’ button to appear, make sure you have filled all fields in the ‘Personal information’ tab. The ‘Upload’ button will appear in the ‘Verification’ tab.

22. Could you give me advice on investments?

To avoid doubt, we do not provide any investment advice in connection with the Services contemplated by these Terms of Service. We may provide information on the price, range, volatility of currency and events that affect the price of currency, but this is not considered as investment advice and should not be construed as such.

23. What if I created the wrong invoice?

You can just generate a new one with the correct data.

24. Who are the Maker and the Taker?

Makers are those who are willing to buy or sell at a certain price. They publish their willingness. Takers are those who actively want to buy or sell. They look for a suitable published proposed trade and accept it.

25. How to create the voucher?

To create a voucher you need to specify the amount, currency and your PIN code. The PIN code must consist of 4 digits.

26. How to redeem the voucher?

To redeem a voucher you need to specify the voucher address and a PIN code. Voucher’s owner can redeem the voucher without specifying the PIN code.

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